Following on from the National Conversation, the Tenant Services Authority (TSA) has now closed their consultation on the standards that social housing landlords will have to meet in the future.

The standards describe the outcomes that the TSA wants to see delivered for residents.

The TSA are currently going through the responses they have received. Responses are due to be published in March 2010, and this will set out the standards in full.

There are six new standards. They place greater emphasis on the relationship between landlords and their tenants at the local level – one where tenants are at the heart of shaping, influencing and monitoring the services they receive.

For further information please visit the Tenant Services Authority website http://www.tenantservicesauthority.org

Over 8,000 tenants from across the Jephson Group took part in our Customer Knowledge survey.  The purpose of the project was to obtain and enhance our knowledge of our customers and the Group will use this knowledge to inform the development of our products and services.  It is central to the process of becoming a more efficient, customer-led affordable housing provider.

The key findings indicate that a significant minority of tenants have some form of disability (42%) and a large proportion of these have a mobility issue affecting a family member. 

We hold comprehensive information about the age profile of our tenants which shows a broad diversity of age with the biggest proportion of our tenants aged between 35-44 years.

Take your first step - Click on our ladder ... 

...and you could be on your way to your first home.

With Jephson's help, getting on the property ladder needn't be out of reach.  

If you thought buying a home was beyond you, shared ownership lets you buy a share of the property and rent the rest. Later on, if you want to and can afford to, you can buy more shares until you own the property outright.